Dale Carnegie® Presents:

World Class Customer Service

 Do you often get complaints?

Maybe not you but does your company get complaints?

In our internal research, 92% of companies say they have better customer service than the competition.

If this high percentage of companies think that their Customer Service is better than the competition somebody has to be wrong!

Today, don't most of us feel that the service we receive from companies that provide us services is poor? What can we do to provide a level of service that truly is above our competition and can be our competitive edge particularly in a very tough economic environment. People will buy from those whose service they can depend on and will even pay a higher price if they know this.

In this customer service full-day workshop, we will help you and your team:

• Distinguish good from great service
• Examine how even if your service is currently good how to make it exceptional
• Identify habits and behaviors that might frustrate our clients and develop new habits and behaviors that can thrill our clients
• Understand the consequences of average or poor service on our jobs and the economy
• Enhance our "internal" customer service to create greater harmony and higher morale between people and departments in our own business
• Enhance our telephone skills "inbound" and "outbound"
• Master a process for handling complaints at the point of contact
• Manage customer expectations so that the customer can be happy and our organization can always over deliver
• Comfortably "up sell" or add additional value to customer interactions naturally and non-manipulatively

Price Details:

Dale Carnegie® Graduate price $209 (GST Included)

Dale Carnegie® Non-Graduate price $262 (GST Included)

Team Rate: 6 can attend for the price of $209 / person. (GST Included)

Fee includes full day of coaching, training & materials.

Visit us at the Carnegie Junction blog!

Please note:

This is a 1-day seminar training session. For enhanced coaching, accountability, follow-up and ROI coaching please visit us at www.dalecarnegie.ca.